Terms & Conditions

1.1 Service period starts once the marketing plan is issued. New marketing plan for each service period will be released at the beginning of the new month. Kindly plan accordingly to receive the latest strategies and updates promptly.

1.2 Each social media post will be published on a weekly basis, subject to client approval & internal workflow.

1.3 Before publishing the post, we will send our work to the client for review. To ensure the project is on track, the client is required to respond within 24 hours and not latest by 48 hours.

1.4 Service period is monthly basic & operates on a subscription model, with a period of 30 + 10 days (grace period) after service period starts. If payment for the following month is not received before the current subscription ends, we reserve the right to terminate all our services, including incomplete progress for the previous month.

1.5 Proposed plan will be delivered within the period 1 month. If clients are not well prepared for the marketing campaign, both parties have the right to hold the project. Clients are recommended to be well-prepared before starting the project. Project on hold might affect the end results.

1.6 Clients are advised to follow at least 3 months of service to deliver the ideal results.

Goal number provides a consensus on the goals agreed by both parties and a direction for the operation results. The actual results are subject to change.

1.1. Working files are not provided unless specifically stated in the service description.

1.2. Design works can only be edited twice, any amendment completed will be regarded as 1 revision, and an additional fee of RM50+ will be charged for any subsequent edits.

1.3. The standard service period is one month unless it is a specially designed project that offers a different service period as stated in the service description.

1.4. Services and deliverables are exclusively limited to the agreed service period.

1.5. All terms and conditions are subject to our company’s discretion and may be modified or updated without prior notice.

2.1. Amendments are limited to one occurrence only. An additional charge of RM50+ will be applied for each subsequent amendment.

2.2. Amendments are adjusted only on the request in the description. Any request other than it will be charged accordingly.

2.3. All terms and conditions are subject to our company’s discretion and may be modified or updated without prior notice.

1.1. 50% deposit is required to confirm booking, with the remaining balance due on the shoot day.

1.2. Deposits are non-refundable but transferable if rescheduled at least 7 days in advance.

2.1. Rescheduling must be requested at least 7 days before the shoot.

2.2. Cancellations within 7 days of the shoot result in a forfeited deposit.

2.3. We reserve the right to reschedule in cases of emergency or unforeseen circumstances.

If a client violates any terms outlined in the service agreement, including failure to provide required materials or information, maintain confidentiality, or comply with outlined deliverables.

In cases where a client consistently delays or defaults on payments despite prior reminders and grace periods (5 working days).

If the project scope expands significantly beyond the originally agreed-upon terms without budget or time adjustments, the agency may issue a warning followed by termination if unresolved.

If a client’s demands exceed the scope of services, setting expectations that are impractical or unrealistic, and these cannot be managed through renegotiation.

Should a client engage in illegal activities or unethical practices that risk the reputation or legal standing of the agency, services will be terminate immediately.

If a client is consistently unresponsive, uncooperative, or fails to communicate effectively, making it difficult to deliver services as per the contract.

In cases where the client no longer fits within the agency’s business model or strategic direction, service termination may be considered.

The scope of work includes the design and development of a website as agreed upon between JNDesign Marketing SDN BHD and the client. This encompasses the creation of web pages, integration of features, and any other services outlined in the project proposal.

One (1) review session will be provided for each web page design mockup. The client can provide feedback and request revisions during these review sessions. Additional review sessions may be subject to an additional fee.