1. Workflow and Processing Time #
1.1 Service period starts once the marketing plan is issued. New marketing plan for each service period will be released at the beginning of the new month. Kindly plan accordingly to receive the latest strategies and updates promptly.
1.2 Each social media post will be published on a weekly basis, subject to client approval & internal workflow.
1.3 Before publishing the post, we will send our work to the client for review. To ensure the project is on track, the client is required to respond within 24 hours and not latest by 48 hours.
1.4 Service period is monthly basic & operates on a subscription model, with a period of 30 + 10 days (grace period) after service period starts. If payment for the following month is not received before the current subscription ends, we reserve the right to terminate all our services, including incomplete progress for the previous month.
1.5 Proposed plan will be delivered within the period 1 month. If clients are not well prepared for the marketing campaign, both parties have the right to hold the project. Clients are recommended to be well-prepared before starting the project. Project on hold might affect the end results.
1.6 Clients are advised to follow at least 3 months of service to deliver the ideal results.
2. Enhanced Collaboration #
Goal number provides a consensus on the goals agreed by both parties and a direction for the operation results. The actual results are subject to change.
3. Ad Campaign (Boosting) Cost Adjustments #
Advertisement costs for ad campaigns (Boosting) will be adjusted accordingly based on advertising requirements.
4. Revision Policy #
4.1 Graphic design & video editing includes up to two complimentary revisions, third time & onwards shall incur charges. The production team will proceed with the revisions once the additional amendment fee has been paid.
4.2 Major revisions require additional time, with a minimum of one full working day needed to complete any changes. Lead time may vary depending on the production team’s schedule and availability.
5. Add On Charges #
5.1 Any revisions beyond the second will incur a minimum amendment fee of RM50 per adjustment.
5.2 Other ad hoc services are subject to add on charges.
5.3 Advertising management package does not include the creation of an ad account. A service fee of RM150 will be charged for creating an ad account. We recommend that customers ensure their ad account is in good standing before starting the service.
5.4 Urgent tasks requiring expedited handling, priority fee will be imposed. However, acceptance of “Priority” requests depends on our production team’s schedule availability.
6. Item Not Covered In Your Service Plan #
Following services are not included in our package:
- Props
- Venue & set up for shooting
- Actor’s casting
- Customised animation
- Ads Campaign Budget
- Manual customer service message reply
7. Service Termination and Refund Responsibilities #
Both parties are fully responsible in collaboration to deliver desirable marketing results. Either party may terminate the services upon written notice given to the other party. Refunds will not be provided under some circumstances. (Please refer to “Service Termination T&C”)
